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Scheduler-Intermediate

📁
Patient Care
💼
School of Medicine
📅
20000372 Requisition #

Job Summary:
Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

Job Duties:
  1. Answer all incoming lines for 5-6 surgical specialty clinics; take messages; direct calls appropriately.
  2. Schedule appointments for 5-6 surgical specialty clinics; register the patients into the electronic medical record; gather all demographic and insurance information.
  3. Monitor, correct, and work all errors in the Confirm Report, Patient Registration Report, Referral/Schedule WQ reports, and any other reports and inboxes that are requested/required.
  4. Monitor physical fax machine and Outlook RightFax for incoming consultation requests, and schedule the resulting appointments as appropriate.
  5. Participate in clinic improvement measures
  6. Assist patients with any questions or concerns; attempt to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contact someone to assist patient.
Education:
High school diploma or GED is required.

Experience:
Three years of related experience is required. Clinical experience is preferred.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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