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Scheduler

📁
Patient Care
💼
School of Medicine
📅
21000672 Requisition #

Job Summary:

This position is a high-volume call center environment. Will be required to identify and handle a variety of routine to complex customer service inquiries or request while providing a high level of customer service.  

Job Duties:

  1. Responsible for taking inbound calls and making appropriate outbound calls in support of assigned clinic.
  2. Complete registration of new patients which includes obtaining complete and accurate patient demographics. Will also enter and verify subscriber insurance information.
  3. Schedule appointments for new and existing patients following the clinics scheduling guidelines and protocols.
  4. Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff.  Attempts to resolve all patient issues.
  5. Maintains a professional relationship with the patients and other callers while adhering to scripts and call guidelines.  Provides exceptional customer service, exceeding call quality expectations.
  6. Supports the call center in meeting required department metrics for calls answered and minimize department abandoned call percentage rate.
  7. Responsible for complying with all policies and procedures regarding HIPAA compliance.
  8. Performs other duties as assigned.

Education:

High school diploma or GED is required.

Experience:

Three (3) years of related experience is required. Clinical experience is preferred.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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