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Patient Services Rep-Int

📁
Patient Care
💼
School of Dentistry
📅
22000050 Requisition #

Job Summary:

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

 

Job Duties:

  1. Verifies and/or obtains all benefits insurance information for patients.
  2. Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
  3. Serves as an insurance resource for all clinic staff.
  4. Remains up to date on all insurance issues.
  5. Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
  6. Manages patient appointments according to the physician's schedules and/or protocols.
  7. Performs all other duties as assigned.

 

Education:

  • High school diploma or GED is required.

 

Experience:

  • Three (3) years of related experience is required. A combination of education and experience will also be considered.

 

 

 

 

 

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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