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Patient Relations Representative (Transplant Center)

📁
Patient Care
💼
School of Medicine
📅
21001728 Requisition #

Job Summary:

Under direct supervision, responsible for interfacing with patients, patients' families, and hospital staff to ensure quality care and an excellent patient experience.

Job Duties:

  1. Serves as a liaison between the employer, patient, and patients' relatives.
  2. Communicates patients' problems, questions, complaints, and concerns to appropriate staff members.
  3. Collects information from incoming patients regarding services needed, insurance coverage, or financial status.
  4. Explains procedures and policies and refers patients for proper services as required.
  5. Establishes rapport with staff and assists in the preparation of reports regarding any incidents that could result in legal action if not resolved.
  6. Educates staff on humanizing patients' treatment and/or confinement.
  7. Assists in the completion of admissions or insurance forms.
  8. Contacts insurance providers to verify coverage and obtain authorization for service.
  9. Performs all other duties as assigned.

Education:

A High School diploma or GED is required.

Experience:

Two (2) years of related experience is required. Experience working in a call center or monitoring high call volumes is preferred. 

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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