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Medical Assistant-Intermediate (TCHATT)

Patient Care
School of Medicine
24000193 Requisition #

Job Summary:

Under general supervision, responsible for performing a wide variety of administrative and clinical support functions in a remote outpatient child/adolescent behavioral health clinic. Position assumes an administrative role that provides an excellent customer experience for all patients and partnered school districts. TCHATT is an initiative of the Texas Child Mental Health Care Consortium (TCMHCC), created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address child and adolescent mental health challenges and improve the mental health care system in the state of Texas.  This position will be a hybrid position working remote and/or on campus. Candidate being considered would need to live in SA, TX to be considered for both trainings and occasional required meetings.


Job Duties:

1.      Handles and answers external and internal phone calls including transferring calls to the appropriate departments. 

2.      Manage clinic appointments according to the providers’ schedules and protocols. 

3.      Respond to e-mails and communicate all necessary patient information to provider in a timely manner. 

4.      Prepares charts as necessary for upcoming scheduled appointments, provide physician with all necessary test results, lab results and medical records as requested.

5.      Triages calls, medications/refills and facilitates patient needs, and documents all communication into the EMR system.

6.      Perform Data Entry

7.      Handle all medication refills or request via clinic policy.

8.      Communicate all necessary patient information to clinician in a timely manner.

9.      Performs all other duties as assigned.



High school diploma or GED and graduation from a Medical Assistant program is required. 



Three (3) years of direct and related experience as a Medical Assistant is required. 


Additional Licenses and Certifications: 

CPR certification is required. Certified Medical Assistant (CMA) certification is preferred. 


Additional Skills: 

Bilingual preferred (English and Spanish). 


Familiarity with phone systems. 




Strong computer skills (Microsoft Suite; Excel)


Strong computer proficiency skills preferred. 


Typing speed >50 wpm


Customer focus




Medical Teamwork


Comfortability with verbally communicating with others in a professional manner. 


Strong multitasking skills preferred. 

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical- UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision- Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement- Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off- A generous leave program offers multiple paid leave options:

Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.

Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.

Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.

Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.

FSAs- Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.


Discounts- Employees enjoy a range of discounts on services, tickets, and gym membership.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

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