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IT Support Specialist

📁
Information Technology
💼
VP Chief Information Officer
📅
21000117 Requisition #

Job Summary:

 

Under general supervision, responsible for providing technical support of desktop computers, applications and related technology for the institution. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ensures efficient functionality of resources by working closely with Information Management Services (IMS) and appropriate vendors.

Job Duties:

  • Effectively, professionally, and respectfully represents other Information Management Services (IMS) staff members, teams, and their services to the client community. Collaborates with Information Management Services (IMS) staff members as appropriate to determine and resolve problems received from clients.
  • Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with classroom technology and applications
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Works with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases of computer hardware and or software when applicable. Works with procurement staff to purchase hardware and software. Assists with ordering computer supplies and or parts.

 

Education:

 

Bachelor's degree in a computer related field or educational technology is required.

Experience:

 

Two (2) years of experience in Information Technology field is required.

 

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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