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EPIC Supervisor - Patient Access (Remote)

Information Technology
School of Medicine
23002003 Requisition #

Job Summary:

Reporting to the Director of Clinical Information Systems, this position manages, trains, and motivates their team of analysts/support staff to achieve positive outcomes and continuously add value to the Health IT collaborative at UT Health San Antonio. This work entails managing projects, prioritizing work, providing feedback, managing performance, identifying and mitigating risks, and ensuring high quality service to internal and external stakeholders. This position also includes performing the job functions of a Clinical Information Systems Analyst. The Clinical Information Systems Analyst - Supervisor will continually assess and make improvements to systems and processes to increase efficiency while judiciously managing the resources of UT Health San Antonio. This role requires an individual who is a subject matter expert and is well versed in all software applications for which they are responsible. This position will supervise the daily activities of assigned personnel who support the use of Epic's applications and modules. Responsible for ensuring the integrity of the clinical information system and quality assurance. Interacts professionally, effectively, and collaboratively with leadership, faculty, peers, staff, and vendors.

Job Duties:

    1. Leads, motivates, develops, and supports a team of analysts/support staff.

    1. Works to establish and maintain valuable relationships that are collaborative both within in outside Health IT.

    1. Oversees staff to ensure that they collaborate with and provide expert-level support to their counterparts from other Epic applications and Health IT and/or affiliates.

    1. Collaborates with leadership to ensure timelines and deliverables are realistic and actionable.

    1. Manages projects, programs, and work activities of the team, ensuring deliverables are met on time and on budget.

    1. Tracks and measures team, project, and individual performance goals, and adjusts strategies, as necessary.

    1. Works with leadership, key stakeholders, and their team to identify, document, and implement potential process and workflow improvements.

    1. Assists project managers in identifying system capabilities and designing and executing project plans.

    1. Lead working sessions with team members to review and resolve cross-application and specialty module requests and support issues.

    1. Ensures application build corresponds with underlying workflows and processes; liaises with others as needed to achieve this level of understanding.

    1. Documents specifications for both internal users and end-users; contributes to other Health IT teams’ documentation.

    1. Designs and scopes complex projects and statements of work, including deliverables, timeline, milestones, and resource estimations.

    1. Leads trainings and working sessions for team members and staff; mentors, coaches, and trains Clinical Information Systems analysts and support staff.

    1. Provides technical expertise for system upgrades. Builds, designs, tests, and documents functionality of new system features.

    1. Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.

    1. Presents recommended system enhancement opportunities and creative technical solutions for complex clinic-related scenarios.

    1. Performs ongoing maintenance and configuration updates to Epic applications.

    1. Creates test scripts, timelines, and plans for application and workflow changes.

    1. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.

    1. Coordinates system fixes and changes with software vendors.

    1. Performs other duties as assigned.


Bachelor’s Degree required (comparable experience may be considered in lieu of degree)


Minimum five (5) years of experience in field required; three (3) years of supervisory experience or leadership role highly preferred.

Certification(s) in Epic applications or willingness to attain Epic certification(s) as required within specified timeframe.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical- UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision- Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement- Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off- A generous leave program offers multiple paid leave options:

Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.

Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.

Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.

Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.

FSAs- Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.


Discounts- Employees enjoy a range of discounts on services, tickets, and gym membership.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

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