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Epic Application Supervisor

📁
Information Technology
💼
School of Medicine
📅
22001026 Requisition #

Job Summary:

The Epic Application Supervisor position manages, trains, and motivates a team to achieve positive outcomes and continuously add value to the Health IT collaborative at UT Health San Antonio. This work entails managing projects, prioritizing work, providing feedback, managing performance, identifying and mitigating risks, and ensuring high quality service to internal and external stakeholders.  This position will continually assess and make improvements to systems and processes to increase efficiency while judiciously managing the resources of UT Health San Antonio. This role requires an individual who is a subject matter expert and is well versed in all software applications for which they are responsible. This position will supervise the daily activities of assigned personnel who support the use of Epic's applications and modules while ensuring the integrity of the clinical information system and quality assurance. 

Job Duties:

 

  • Leads, motivates, develops, and supports a team of analysts and support staff.  Tracks and measures team, project, and individual performance goals, and adjusts strategies, as necessary.
  • Works to establish and maintain valuable relationships that are collaborative both within and outside the organization. 
  • Oversees staff to ensure that they collaborate with and provide expert-level support to their counterparts from other Epic applications and Health IT and/or affiliates.
  • Collaborates with leadership to ensure timelines and deliverables are realistic and actionable.
  • Manages projects, programs, and work activities of the team, ensuring deliverables are met on time and on budget.  Works with leadership, key stakeholders, and their team to identify, document, and implement potential process and workflow improvements.
  • Ensures application build corresponds with underlying workflows and processes; liaises with others as needed to achieve this level of understanding.
  • Documents specifications for both internal users and end-users; contributes to other Health IT teams’ documentation.
  • Designs and scopes complex projects and statements of work, including deliverables, timeline, milestones, and resource estimations.
  • Provides technical expertise for system upgrades. Builds, designs, tests, and documents functionality of new system features.

Education:

 

  • Bachelor’s Degree required
  • Comparable experience may be considered in lieu of degree. 

Experience:

 

  • At least five (5) years of related experience.
  • Three (3) years of demonstrated supervisory or leadership experience. 
  • Certification(s) in Epic applications or willingness to attain Epic certification(s) as required within a specified timeframe.

 

 

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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