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Clinical Information Systems Analyst-Intermediate

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Information Technology
💼
School of Medicine
📅
19000429 Requisition #
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Job Summary:

This position supports multiple eLearning projects.  Under general supervision, will interact with Project Director, Project Manager and Information Systems team to ensure quality assurance for all eLearning modules and learning management system.


Job Duties:

1.  Test eLearning modules/courses to ensure quality product for learner.  Ensure proper operation and freedom from defects to include, but not limited to content, functionality and user friendliness.  Recommend changes and improvements to courses to improve end user experience.

2.  Respond to help desk requests for customer support via phone and email for multiple websites.  Walk users through problem solving process and follow up to provide feedback and see problems through resolution.  Utilize excellent customer service skills and exceed customer expectations.

3.  Develop and maintain Quality Assurance procedure documentation.  Create training materials to instruct users on correct practices.

4.  Support technical support staff and Application Developers to identify and resolve defects.

5.  Attend required training and administrative meetings. 

6.  Performs all other duties as assigned.

 

Education:

Bachelor's degree. 


Experience:

Two (2) years related experience is required.



Preferred Qualifications:
Experience in quality assurance/testing applications.  Possess strong communication skills, including experience with customer service practices.  Advanced troubleshooting, multi-tasking skills and providing help desk support.

UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.

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